Recently, on a flight out of Las Vegas, I had the opportunity to fly with Southwest Airlines. The entire experience was rather unique and I believe that it is a story that business owners can learn from and apply to their own businesses…
Don’t miss the flight
While waiting for my flight, I received a text message to let me know that there was a gate change. Yes, I know that gate changes are usually announced via the loud speaker system as well as on display screens but airports are very busy and full of “noise.” This is the same noise that consumers have become accustomed to tuning out.
Boarding the plane
The boarding process is also different as compared to other airlines that I’ve traveled with. Southwest Airlines doesn’t have standard seating — rather, you board by groups. Group “A” boards and then group “B” and so forth. Consider this approach as priority-based access. The members of group A have first access to seating successive groups are allowed to board after. [Read more…] about Does your company embrace and stimulate a unique culture?