This post is focused on customer service and why more businesses need to embrace it.
Late one evening while browsing this site, I noticed that some pages were slow to load and some did not load at all. I decided to try a different browser but that didn’t solve the issue. I also tried a few of my other sites and noticed that they were displaying similar behaviors. I thought perhaps WordPress was having some issues but I couldn’t access the backend to check. Then I opted to check my web hosts (MediaTemple) status page but did not find anything that applied to me. I decided that I should open a support request since I was now out of options and then proceeded to do some reading and complete a few other tasks.
When I came back to my computer, I fired up Outlook and sure enough there were some emails from MediaTemple:
- The first acknowledged that they received my request and would be in touch shortly with an update.
- The second let me know that there was a bigger issue at play and that I could track updates via a weblog post.
- Consecutive emails provided updates to the weblog post.